Haha saw my collegemate uploading this on Facebook.

Sigh those were the days when I was still a student (with longer virgin hair and thinner wtf).
Maybe I should just go back to studying and lose weight haha fuck my life.

Today is a relaxing day (despite continuous bad news about my new car stuff - sigh will blog about it another day).
Last week, the Bosses have already announced that today we would finish at 5pm sharp (one hour earlier) and ALL of us will head over to GSC Signature, The Gardens Midvalley for a free screening of Transformers : Revenge of the Fallen, sponsored by my company.
One ticket alone costs RM18. The Head used his credit card to buy the tickets for us haha.
The popcorns and drinks were sponsored by my line manager, hoho life is so good today, everything was free today :)

All of us were excited today, cos we get to finish early today (for the first time Ya Allah). At 5pm somemore. I finish work at about 9pm everyday ok. Haha.
We were not in the mood to work today haha.
When the clock turns 5pm sharp, everyone was packed and ready to go.
3 departments - The Msian Collections team, the Msian Inbound Customer Service team, and us (the Spore Collections team) occupied almost the whole cineplex to ourselves. Hehe how nice kan.

The fun part is, the whole cineplex is filled with couple seats!
And the MORE fun part is, we picked our tickets in random order, so we wont know who our seat partner is, until that person arrives haha.
(The management purposely did this, just for us to bond with other people from another department).
So I walked to my seat, and was waiting anxiously for my seat partner to arrive.
I was just telling my guy colleague that this felt like as if I was 'waiting for a blind date to arrive.' Haha.
In the end, I was freaked out to sit with a random guy from another department in a 'couple seat', and would definitely be awkward throughout the movie, so I went over to my girlfriend's seat cos she asked me to sit with her.
Many people exchanged seats in the end, and sat with our own friends instead haha.

I just wanna take a plane...

I was at One Utama last weekend, and Darlene and I happened to stop by to look at a booth (at Old Wing) where they would usually showcase properties.
I looked at the property's miniatures and wow, it nearly took my breath away.
And I was hooked to the leaflet even while having dinner in Pasta Zanmai.




I was referring to the Atmosfera Condominium in Puchong (gonna be ready in 2012 i think).

I rarely have time for myself nowadays.
I work long hours everyday, and I go back to work on Saturdays.
To summarize, I think I dont have a life. Haha. I already didnt have a life last time, and now it's even worse.




Previously, in HSBC, Prudential, and Amex, I was not required to work more than 8-9 hours a days.
Those were fixed 9am-6pm, 5 days a week jobs. At 6pm, just say byebye to everyone and go home. Okay lah, with the exception of Amex, I think I did stay back 1-2 hours for Dispute cases.
Here, the new place, I work like minimum 12 hours Mon-Fri, and on top of that, I would spend 4-5 hours in the office on Saturdays.
More sacrifice for the sake of a higher earning power here.
For now, I'm single, so I'm fine with this *workaholic me*. Career comes first to me no matter what. Money also comes first haha, because I'm on my own, so gotta support myself and pay the bills and loads of other commitments.




Being an Ahlong is not easy at all.
When I was in Customer Service/Disputes/Resolution, I used to envy Collection officers, because I thought that their job is easier than ours (coz job scope too wide in Cust Service/Disputes/Resolution and we had to kutip tahi for a lot of departments).
But now I came to realise that it's not as easy as I thought it was.
A lot of diligence and hard work is required.
I have a lot of pressure on my shoulders now, by being the topscorer here (everyone seems to be looking at me now), but I'm taking one step at a time now.
I am constantly stressed at work, but at the end of the day, I know that with more effort that I put in, I will gain the commission.
I did not have the luxury to earn any commission in my previous companies.
In Amex, I was more stressed than this (would even have nightmares about the nasty customers or nasty dispute cases), but I never earned more - because there are no commissions.
So I would rather be stressed and gain more salary, than to be stressed and gain nothing.




Some of my Seniors in Amex asked me why didn't I apply for a Team Leader/Manager position, since I have handled escalated calls as a Manager before in Amex.
Yes, I did handle escalations before, but I dont think that I am ready to be a Leader yet, with my 3 years experience, but I have the confidence that I am capable of it, because I was lucky enough to work with the best and most experienced Leaders from HSBC and Amex in my working career, so I have learnt the Do's and Dont's from them. I was trained very well by those 2 companies.
My first Leader in Amex said that he saw something in me during my first job interview with him. He knew that I have the leadership quality in me. He believed in me all the way, until he got me promoted to the Resolution Team.
I am giving myself 2 more years, as I am preparing myself in these 2 years to be a Leader.
In 2 years' time, I will have 5 years working experience.




Many have asked me - why did I change from Customer Service/Disputes to Collections?
The reason why I did this was to gather experience in different operations in a bank/financial institution.
What I did before was Customer Service, International Banking, Debit Cards, Offshore Bank Accounts, Foreign Exchange, European Tax, Recruitment, Planning, Training, Credit Cards, Charge Cards, Disputes, Escalations, Resolution, and now Collections.
This is my strategy, in order to aim for a Trainer/Team Leader position in any financial institutions in the future.
But I still have a lot to develop myself with, hehe hopefully my 2 years' plan will work.
This is my short-term goal for now.
I think you all should have your own short-term goals too. At least this will give you a direction in life, but first you gotta ask your heart what do you want in life.

Was in a heated argument with Babihwa yesterday hence one thing led to another, I broke my precious black Amex water bottle which has faithfully stored my warm green tea everyday.
I was so sad until I cried and cried, and I blabbered to someone about how I was very sad because it was a souvenir from Amex, and that bottle meant a lot to me.
The next thing I knew, he said, "Don't be sad okay, I'll buy a nicer one for you when we go out okay?"
I thought he was joking just to cheer me up, because I have never expected anyone to buy anything for me.
Today, he smsed saying that he has bought a mug-jug for me.
"Bought you a nicer mug-jug, wait till I see you + give you," his sms read.
Haha so cute lah wei. I mean like, I have never expected this so I was very happy when I saw his sms.
It wasn't about the item at all, but it was the thought that counts.
:)) Man, he cheered up my stressful day today :))

Is currently watching/following back the evergreen Japanese drama series, Long Vacation!!
Bought it for RM9.90 only from Jusco haha.

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A thousand apologies for abandoning my blog for a few days haha.
Too busy. Berak pun takda masa. Excuse my language haha.
Work is overwhelming.
Everyday go to work pun heart attack.
Still handicapped without a car. I used to be able to go here and there with my car, but now, I'm just a lost soul without my car. Cabs are expensive. Damn.




Over the weekend, I met up with some of my high schoolmates - Ru Ling, Kai Wen, Soon Leong, & ValerieFoo to celebrate Kai Wen's belated 24th birthday.
Omg gone were the days when it was just our 16th birthdays, 21st birthdays, etc.
Why so fast lah? Why? Why?
24 lah all of us this year! Next year 25 WTF! I cannot believe this!

The birthday girl - Chua Kai Wen hehe


Val, Me, Kai Wen, Ru Ling (Dengan menggunakan 'Flash')


Tanpa menggunakan 'Flash'


With my 'son' sejak bangku sekolah lagi - Soon Leong dengan mata terbeliaknya. Yes, he still calls me as "Lou Tau" until now.


The Father, The Son & The Mother

MURUKU

About Me

Muruku Loh is a 20-something working girl who has been in the banking/financial industry since May 2006.

Graduated with an Accounting background from a local college in April 2006, she joined her first company, HSBC, as a Global Support Executive, in May 2006, and stayed with them for 1 year 4 months.

Throughout her tenureship with them, she has gained a vast amount of invaluable International Banking & World Foreign Currency Exchange experience, plus a hefty amount of Customer Service experience by dealing with international customers from all over the world.

She even had the chance to be a Mentor / Floor Support so as to guide/support her newly-joined juniors.

She left HSBC in August 2007.



Then she joined Prudential in September 2007 as a Business Development Executive cum Recruiter/Trainer/Planner. She has learned more about life insurance, sales techniques, and training others. In the end, she resigned in November 2007.



She decided to take a break from the working world for one month (November-December 2007).



She returned to the working world in December 2007 by joining American Express as a Customer Service Executive/Credit Cards & Charge Cards Consultant for the Singapore Call Centre. She has been promoted to the position of a Dispute Officer within 7 months with the company, by joining the Resolution Team. She remained with the same company until this date.



She has been blogging for 5 years now (since July 2004).

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music. astronomy. animals. blogging. football. divers. gymnastics. swimmers. volleyball. Formula One. art. poetry. reading. writing. psychology. symbology. geography. european history. languages. interior design. british accents. australian accents. drums. movies. TV. shopping. travelling. Italians. people-watching. observing human behaviour. procrastinating. being sarcastic. humouring people.